Returns & Exchange

Exchange Policy

We want you to love what you wear. Here is how returns and exchanges work at Vogue Street:

• 7-day window. You have 7 days from the date of delivery to raise a return or exchange request.
• Damaged or wrong item. If your item arrives damaged, defective or incorrect, tell us within 7 days of delivery and we will replace it or refund you at no cost. Pickup is on us in these cases.
• Unboxing video is mandatory. A clear, continuous unboxing video is required as proof for any damage claim. Without it we are unable to process a damage exchange.
• Size exchanges. Need a different size? Size exchanges are available within the same 7 days, subject to stock. A ₹99 return pickup charge applies to customer-initiated size exchanges.

Conditions

• Items must be unworn, unwashed, with tags intact and in their original packaging.
• All exchanges are subject to stock availability.
• Approved refunds are processed to your original payment method within 5 to 7 business days of us receiving and inspecting the item. COD orders are refunded by bank transfer.

Two different ₹99 charges — do not mix them up

• ₹99 COD advance: applies only if you choose Cash on Delivery. It is paid online when you place the order and comes off your order total — the delivery agent collects the rest, and nothing extra is added for COD. It is fully refundable if you cancel before dispatch.
• ₹99 return pickup charge: charged only when you ask us to collect an item for a size exchange you have requested yourself. It is not charged when the fault is ours.

Shipping to you is always free, on every order, on both payment methods.

How to request an exchange

Mail us at vougestreet.support@gmail.com or send a direct message on WhatsApp at +91 90808 74034 within 7 days of delivery, with your order number and the unboxing video. We will guide you through the next steps.